Orders are shipped next business day, you will get an email when it is dispatched so you can track your order.
Note: All days refer to business days (Monday - Friday). Shipping companies do not process parcels during weekends.
These above time frames are stipulated by the shipping companies that we use in each location. On the rare occasion, shipping duration may extend beyond these expected time frames. However, your tracking link will always keep you up to date with where your parcel is in transit.
All items purchased from Your Tea are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We pass all items onto the carrier that you chose upon checkout of our product - if they lose your parcel, you must contact them and seek compensation. The details of the shipping company responsible for your parcel will be stated on your tracking link.
All our delivery services are chosen for their ability to provide a quality service, if you are unhappy with the delivery of your product as per your shipment contract outlined above, please contact the postal company in charge of shipping your parcel first.
If you have contacted the shipping company and they have failed to resolve your issue please email us at email@example.com.