WELCOME TO

THE TRIBE


Hi wise one, you’ve made it into the YT Tribe; our loyalty program that previews exclusive offers and insider knowledge to our most devoted balance seekers. 

Because ancient wisdom tells us, to stay wise one must have access to secret doorways and untapped pathways. So that's how we're saying thank you. 

YOURS TO KEEP

 

  • 15% Off all Orders

  • Free Shipping (No minimum spend)

  • Exclusive Offers

  • Early Access to Sales

More about YT Tribe

How do I join?

Once you have made 5 purchases we will apply the benefits to your account automatically - all you need to do is make sure you are logged in to your account when you make a purchase. You will also receive an email to confirm you’ve joined the club which will also provide details of the benefits of membership.

What do I get?

  • 15% off all orders
  • Free shipping - no minimum spend
  • Exclusive offers and discounts
  • Early access to new products and offers

What do I need to do to get my discount/free shipping?

Your benefits are linked to your account, and will automatically be applied at check-out. No need for discount codes - just make sure you are logged into your account to make a purchase.

How do I make an account?

It's simple. Click the account icon at the top of the menu bar from the Your Tea homepage, then create your account. Just make sure you're logged in each time you make a purchase.

What do I need to do to stay a member?

As a frequent customer, you just need to keep topping up your tea - two purchases per year will ensure you continue to receive all the benefits. If you don’t make two purchases within 12 months of your joining date the benefits will be removed from your account. However, as soon as you make another 2 purchases within a 12 month period your benefits will be re-applied to your account.

Can I double up on discounts?

We will always ensure that you get the best deal, and if we have an offer or discount that exceeds what is part of your membership, the one of greatest value will be applied. For example if we have 20% off all teas, this will be applied in preference to your 15% discount.

Can I share this discount with my friends?

The discounts and benefits are attached to your account, so there are no discount codes to be shared with friends.

I’ve forgotten my account details, and created a new account - can I still get the benefits?

Please email the customer service team at hello@yourtea.com with your account details and we will look into this for you.

I think I’ve made 5 purchases but I haven’t got an email or had any benefits applied to my account?

Please email the customer service team at hello@yourtea.com and we will look into this for you.

Your Tea reserves the right to amend, alter or change the conditions of YT Tribe at any time. 

YOURS TO KEEP

  • 15% Off all Orders

  • Free Shipping
    (No minimum spend)

  • Exclusive Offers

  • Early Access to Sales